1.Terms 

All terms are per week and are for the holiday home as equipped and described. The usual take over time is  3pm (subject to unavoidable delays). In that case please contact 07947 609744 to arrange a time for entry. You must leave the holiday home on the date stated and by 10am . You are also responsible for any damage to the caravan or equipment or any items missing from the caravan as shown on the inventory supplied with the caravan. Please ensure that on your arrival you check the caravan and equipment over.

2. Booking Confirmation

The submission of a completed booking form will constitute an offer by you and a contract shall come into existence, and when we accept final payment, it is then not transferable. Once the contract has been confirmed by us to you in writing then an alteration fee of £10 will be charged for any alteration involved. No booking may be altered within 28 days prior to the start of the holiday.

3. Number in your party

The contract will be entered into on the understanding that the total number in the party, shall under no circumstances exceed six. Children and babies must be included in the total number in the party.

4. Initial payment

When you book, the initial payment stated on the booking form must be sent as part payment towards the cost of your holiday.

5. The balance of the hire money

As shown on your booking form, your balance is due and payable by you 28 days before the start of your holiday. For bookings made within 28 days prior to holiday start date, you will be required to pay the full hire charge when you make the booking, unless specifically agreed otherwise.

6.Booking cancellation

If you are compelled to cancel your holiday, it must be confirmed in writing by the person listed as the lead name on the booking form to our address by recorded delivery, enclosing your booking acknowledgement. The date of receipt is the date upon which the cancellation becomes effective. Our acknowledgement in writing will be your confirmation that your booking has been cancelled. If you have to cancel within 21 days of your holiday, you must telephone us first and follow this with a written letter by recorded delivery mail. Whilst every endeavour will be made to re-let the caravan for all or part of the period of let, should we be unsuccessful, you will be held responsible for the full amount of the hire charge. Should the caravan be re- let, you will be refunded the amount we receive less a £10 administration charge. However, if you have to cancel for one of the following reasons all monies except the booking deposit will be refunded:-

Death, serious injury, Maternity or illness of any member of your party or death or serious injury or illness of husband , wife, father, mother, father-in-law, mother-in-law, brother , sister, or child, or because of your own Redundancy (qualifying for payments under the redundancy act) and providing these circumstances can be substantiated and have arisen since the original booking, then you will no longer be liable for the total cost of the holiday, with the following exclusions:- A. War & allied Risk. *** B. Death of or injury to or sickness sustained by persons named in the agreement arriving after the holiday has commenced *** C. Age limit 75 years.

7. Minors and booking by young persons

Bookings made by persons under 21 years old cannot be accepted. All children must be given suitable supervision by parents or guardians throughout the holiday. The Red Lion Holiday Park caters primarily for families, Therefore we cannot accept bookings from young all male, females or mixed parties.

8. Linen

All bedding is provided (duvets/covers, sheets, pillows/cases). We do not supply towels, soap or other toiletries.

9. Availability

The contract is made on the understanding that the holiday home will be placed at your disposal on the date stated. Should this not be possible because of circumstances beyond our control, we can not guarantee to provide an alternative holiday home. In this case, all monies paid to us will be refunded to you in full, but you will have no further claim against us.

10. Circumstances outside our control

Such events are: War or threat of war: Riots: Terrorist Activity: Industrial Disputes: Natural or Nuclear disasters: Fire: Flood: Disruption to Public Services or any similar event.

11. Wheelchair/Disabled Person

Sorry, but we regret that access to the caravan is not suitable for disabled persons.

12. Your Dog/Pet

Sorry, but we do NOT permit pets in our holiday home

13. Your vehicles

Your vehicles and accessories are taken onto the Red Lion Holiday Park at your own risk. The Red Lion Holiday Park nor ourselves will be responsible for loss or damage.

14. Personal Possessions

The Red Lion Holiday Park nor ourselves will be responsible for any loss or damage to any personal possessions left in the caravan.

15. Service

We ask that you notify us of any shortcomings or complaints regarding the caravan immediately, so that they can be remedied for you. We aim to ensure that your holiday home is clean and comfortable and fit for its purpose. Claims may be reduced or rejected if we have not been given the opportunity to put matters right.

16. Our right of refusal

We reserve the right to refuse to hand over the holiday home to any person who, in our reasonable opinion, is not suitable to take charge of it. Examples are, ill-health, disability, inexperience or suspected of being under the influence of alcohol or drugs. In such cases, all hire charges shall be refunded in full and the contract shall be discharged. We reserve the right to enter the holiday home under special circumstances or emergencies.

17. Ball Games

The Holiday Park Owners prohibit the playing of football and all other ball games that use a hard ball. The park may allow the use of a sponge ball.

18. Non Smoking Rules

For Health and Safety reasons smoking is not allowed inside the caravan.

19. Refundable Deposit

A £50 damage deposit will be required with your final payment. This is will be refunded on completion of rental, unless damage to the caravan/contents is identified.